How to spot phishing: the signs of a fake email or message
Got an urgent email asking you to confirm details or click a link? Here are the signs of phishing, how to check the sender and link before clicking, and what to do if you already clicked.
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IP address conflict on Windows: how to fix it
Got “Windows has detected an IP address conflict”? Here’s why two devices end up with the same IP and how to fix it: renew the IP, switch back to automatic and reserve IPs on the router.
Windows 11 won’t shut down (or restarts instead): how to fix it
You click Shut down and Windows 11 restarts, hangs on “Shutting down” or the fan keeps running? Here’s how to fix it: updates, fast startup, USB devices and drivers.
Printer not printing (stuck queue, spooler and blank pages): how to fix it
You hit print and nothing happens, the queue gets stuck or blank pages come out? Here’s how to fix it: printer status, print queue, spooler, default printer, driver and ink.
Laptop won’t turn on or shows a black screen: what to do
Your laptop shows no sign of life, the lights come on but the screen stays black, or it turns on and off? Here’s what to test in each case before taking it in for repair.
How to recover deleted files on Windows 11 (even after emptying the Recycle Bin)
Deleted a file and emptied the Recycle Bin? Here are the ways to recover it on Windows 11, from simplest to most advanced: Recycle Bin, OneDrive, Previous Versions and Microsoft’s winfr tool.
Outlook won’t open or gets stuck on “Loading profile”: how to fix it
Outlook won’t open, closes on its own or hangs on “Loading profile”? Here’s how to fix it: a stuck process, safe mode, add-ins, Office repair, a new profile and repairing the data file.
Outlook keeps asking for your password: how to fix it
Outlook keeps prompting for your password, even when it’s correct? Here’s how to fix it: saved credentials, your Office account, app passwords and the setting that forces the prompt.
Windows Defender turned off: why it happens and how to turn it on
Windows Security says virus protection is off or “managed by your organization”? Here are the causes — another antivirus, group policy or malware — and how to turn protection back on.
Windows 11 requirements and how to enable TPM 2.0 in the BIOS
Your PC “doesn’t meet Windows 11 requirements”? Here are the official requirements, how to check TPM 2.0 and Secure Boot, and how to turn them on in the BIOS (Intel PTT and AMD fTPM).
Remote Desktop not connecting on Windows 11: how to fix it
Remote Desktop says it can’t connect to the remote computer? Here’s how to fix it: Windows edition, turning it on, user permissions, port 3389, the firewall and credentials.
How to share a USB printer on your network (Windows 11)
Have a USB printer connected to one computer and want to print from others? Here’s how to share it on Windows 11, add it on other PCs and fix errors 0x0000011b and 0x00000709.